Quality Control

Principles

Avoiding the problem is better than solving the problem is Vivutravel's working policy but sometimes, things happen out of our control such as weather, sickness or caused by the third parties and in these cases we will quickly find the best solution for you.

Quality control

1/ Booking confirmation: Confirmed itinerary and all information such as flights bookingm, hotels booking... must be acurate.

2/ Before your arrival: Two weeks before your arrival, our reservations and operation will double check everything to ensure that your trip is well prepared and organized. Any mistakes will be fixed, any changes will be informed.

3/ During the tour: Our guides will carefully your itinerary carefully to make sure things are ok. Our drivers will check the cars (vehicles) each day before the tour. Our reservations will call the hotels one day before you come. Our operation team will keep our eyes on your travel from the begining to the end.

4/ Emergency Dealing: Customer care department is in our head office in Hanoi and you can contact us at anytime for anything. However, in each part of the tour, we also have local tour operator who is ready to solve your problem or issue.