Reservations

Reservations must be made by mail or fax from or to our head office

Vivutravel: Suite 405-Building B13-Sai Dong-Long Bien-Hanoi

Ph: +84-4- 36740486

Fx: +84-4- 36740487

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Website: http://www.vivutravel.com

Confirmation

Upon receipt of your booking, our reservations team will confirm or reconfirm your booking as soon as possible. In case of unavailability of any requested service such as hotel/ flight/train…we will confirm with alternative ones which are in same quality and price. Your booking is considered confirmed when we receive your acknowledgement, and we will send you our invoice afterward.

Voucher

Vouchers/Timesheet will be issued to you after we receive your confirmation and/or your deposit/payment.

Deposit

Tour booking and hotel reservations: you are required to remit a deposit of at least 30% of the total tour cost to secure certain reservations of flights, accommodations, cruises…right after the booking is confirmed.

Payment

Payment can be made by the following accepted methods: cash, credit card, wire transfer, telegraphic transfer, travelers cheques or combination. Except for cash payment, bank fee charge may apply (any bank charge must be borne by customers). Our bank account details are as follows:

Account name: KT ADVENTURE Company Limitted

Account address: Suite 405, Building B13, Sai Dong, Long Bien, Hanoi

Account number: 0011371815625

Bank name: Bank for Foreign Trade of Vietnam - VIETCOMBANK TW

Bank address: 31-33, Ngo Quyen, Ha Noi, Vietnam

http://www.vietcombank.com.vn

SWIFT code: BFTVVNVX001

Cancellation

In case of cancellation, we will not impose any charges if we are not being charged and possible to get refund from our suppliers but if our suppliers apply charges for cancellation, you will have to pay those charges that apply. Cancellation policies vary, depending upon the type of service, the time of year, and the reason for cancellation. We will pass on to you all details of any cancellation policy with our transparent reply upon demand.

Complaints

In case of complaints, we will check our services and get back with full details in a fast, efficient manner to the best advantage of our client.

Changes

We will not be responsible for changes of tour/ services made by our clients and of course our clients will have to pay extra if have.

Force Majeure

In case of Force Majeure, we shall not be responsible for but will use all reasonable endeavours to remedy as quickly as possible the effects of Force Majeure for the best of our clients.