Why it is safe to book a tour with Vivutravel

If you are planning to visit Vietnam, you might have read a lot of information, and be a bit confused about where to start. If you want to take the headache out of booking everything by yourself, considering booking a tour with us! There are plenty of reasons why you should book with us for a safe, fun, relaxing, and exciting vacation!

vivu travel

14 years of business
When choosing a tour group, it is incredibly important to choose someone with vast experience. Not only are all of our tour guides locals, but we have been in business since 2006! For the last 14 years, we have specialized in bringing tourists to beautiful countries in South East Asia for a reliable, and authentic experience.

AMAZING reviews on TripAdvisor
We have an overall 5-star review from over 312 customers! Our reviews are consistent from start to finish.
With reviews from 2011: “Tuan was able to meet our individual travel needs and also our budget - it totally catered to the range of places and things we wanted to do,” and reviews all the way into 2020: “Five of us traveled throughout Vietnam and Cambodia in the course of 3.5 weeks and the trip exceeded our expectations...Overall it was a wonderful experience and we would highly recommend using Vivutravel.”
With happy customers from the start, and still continuing until the current day, you can be sure you are receiving an amazing and qualified experience!

Financial guarantee
At VivuTravel we offer a financial guarantee. We always make sure to hold a deposit in the bank of 500,000,000 VND (approx. $22,000), that cannot be withdrawn. This money is very important to have in place. It is to ensure that no matter the situation or emergency, we always have funds available, and the ability to fund your services. You will always have peace of mind that your trip will go perfectly, and you will be taken care of.

Small required deposit
Unlike many tour companies, we do not ask for a large deposit ahead of time. This is to ensure your trust in us, and instead, we ask for a small deposit. The remainder of the balance can be paid on your arrival, so you do not feel stressed or pressured ahead of time.

No hidden fees
At VivuTravel there are no hidden extras, and you will understand exactly what you are paying for. Some travel agencies try to make their trips look less expensive, and leave you to cover extras that they didn’t mention later on. You can feel safe with us knowing that you will already have an idea of the cost of your trip beforehand. This includes entry fees, taxes, transportation, meals, and excursions. Not only will we be tailoring a trip to meet your expectations and budget, but we will let you know exactly what is already paid for, and if there are any added costs during your trip.

Fully licensed
As an Official Member of both the National Administration of Vietnam tourism and Vietnam Tourism Association, we are a fully licensed and accredited tour company. You can have peace of mind and know you are putting not only your money, but also your time, and vacation into good hands.
Great accommodation and local dining

When picking accommodation, we make sure to choose only the very best within your price range. We go through sites such as TripAdvisor and other travel review sites to ensure that you will be staying at preferable accommodation. In regards to dining, we only recommend the best authentic and clean restaurants for you and your family or friends to enjoy. All restaurants will have international health and service standards so that you can have a balance between a local, and healthy, experience.

Flexible cancellation
We understand that sometimes plans fall through, and maybe you, one of your family members or friends have become ill before your trip. We are very flexible with cancelations, and will always try to refund as much as possible.

Local guides
Not only are we a local company, but we also employ local guides and drivers. This is incredibly important not only for an authentic experience but also for safety. If something were to go arise or you run into any type of emergency, it is always helpful to have a local person with you, able to speak the local language. We quality control check everything before your trip, and we can give you proper help, and fast support no matter the issue.

Quality and value
At Vivutravel we are proud of the standards we uphold, and the value for money that we offer. We place a lot of effort to make sure you get the best quality and value in the business. We know that everyone has a different budget and different ideal of what a great trip is. We make sure that when booking with us, you get a great trip at a great price.

Great customer service
We pride ourselves on caring for our customers as our most important job. We directly speak with you and analyze your needs. This allows us to understand exactly what you want and tailor your trip to your desires. We value every customer and appreciate all the feedback that we receive.

Prompt responses
Our travel consultants are available many hours of the day, and will always try to get back to you within the first 24-48. From the first phone call to the last moment on your trip, we provide quick and urgent contact. For all the questions you have, we always have a response.

By booking with Vivutravel you can always feel safe. We have been in the business for many years, and we have the reviews to prove it. Not only will you experience an authentic and exciting trip like never before, but you will feel comfortable and secure knowing we always have your best interest at heart. Book today for the experience of a lifetime!