Dear Ms Kim Dung

Apologies for not responding earlier. Your email got 'lost' in my in-tray.

We thoroughly enjoyed our trip to Vietnam and much appreciated your prompt service. I hope you liked the coffee mug we gave to your assistant to pass on to you in Hanoi.
The guides we had were helpful, knowledgeable and obliging. Mr Hoang took several photos of us as a group and that was a thoughtful service. Unfortunately we struggled to look our best because we were sweating so much in the heat!!

I have recommended your company to others so hopefully you will receive some bookings from them.

Thank you too for your understanding about our friend Annie's illness.

best wishes
Jane
(Date: Mon, 08 Jul 2013 13:53:09 +0700)