The Vietnam Timeless Charm holiday is a 20 day tour that starts from Hanoi, the capital city where you can have the first glance of Vietnam visiting Hoan Kiem Lake, Ho Chi Minh Mausoleum and the Old Quarter. Take the night train to Sapa and visit Hang Da church, the hill tribe villages of Giang Ta Chai, Ta Van and Hau Thao, beautiful mountains with snaking roads, ethnic markets of Can Cau, Bac Ha, Lung Khau Nhin among others and rice terraces. Drive to Halong, world's famous natural heritage for a visit of the Red River Delta and the amazing Halong overnight cruise. The Vietnam Timeless Charm holiday tour then takes you to Hue, the poetic and romantic city to visit Thien Mu Pagoda, the Royal citadel and tombs learning about the interesting Vietnamese history. Continue to Hoi An, great place for relaxing. Enjoy the Farming and fishing tour. Fly out to Saigon city of Vietnam for Cu Chi tour tunnels and Mekong River delta to experience boat trips, floating villages and markets as well as massive rice fields. Also enjoy the Vespa tour. From there, The Vietnam Timeless Charm holiday takes you out to DaLat, the romantic city in Lang Biang highlands where you get to visit the French Quarter and continue down the Valley of Love. Also explore the fishing village of Mui Neand PhanThiet / Mui Ne beach, famous for its rolling white sand dunes courtesy of The Vietnam Timeless Charm holiday.
The Vietnam Timeless Charm holiday ends with a departure flight from Ho Chi Minh airport.
Destinations: Hanoi - Sapa - Halong - Hue -Hoian - Ho Chi Minh - Cu Chi Tunnels - Dalat - Phan Thiet
Highlights: Cyclo ride around Hanoi old streets, Water Puppet Show in Hanoi, Hanoi street food tour, Overnight cruise in Halong bay, trekking tour in Sapa, Hue Royal Dinner, Hoi An biking tour, Vespa tour in Ho Chi Minh, floating markets in Mekong Delta & Dalat romantic city tour & Phan Thiet beach.
Brief Vietnam Timeless Charm Holiday
Day 1: Hanoi Arrival
Day 2: Hanoi special tour
Day 3: Hanoi – Drive to Sapa (350Km – 6 hours)
Day 4: Sapa - Hang Da - Hau Thao - Giang Ta Chai – Bamboo Forest – Ta Van (Non-touristic villages)
Day 5: Ta Van – Lao Chai – Y Linh Ho – Sapa (Popular areas but offer the best trekking route)
Day 6: Sapa Ethnic Market – Drive back to Hanoi
Day 7: Hanoi - Halong Bay
Day 8: Halong Bay - Hanoi - Street food tour
Day 9: Hanoi - Flight to Hue - Hue half day city tour
Day 10: Hue - Hoi An
Day 11: Hoi An farming & fishing tour
Day 12: Hoi An Free Day
Day 13: Hoi An - Ho Chi Minh - Vespa tour (Optinal)
Day 14: Ho Chi Minh - Mekong Delta – Ho Chi Minh
Day 15: Ho Chi Minh city tour
Day 16: Ho Chi Minh - Flight to Da Lat
Day 17: Da Lat Tour
Day 18: Da Lat - Phan Thiet
Day 19 & 20: Phan Thiet
Day 21: Phan Thiet - Ho Chi Minh Departure
This 20 day Vietnam tour designed by Vivutravel to show tourists the natural and cultural heritages and charm of Vietnam from North to South with exciting tour activities in Vietnam's top attractions before having few days to relax at Mui Ne in a luxury beach resort.
Contact us for this tour, and you will never have to stay "sorry". Vietnam, one of the world's most beautiful countries to visit and it is a must in one's lifetime!
Please contact us at email@example.com to get tailor-made itinerary and price
Vietnam is deserved to be a top country to travel in your lifetime which is famous for its peaceful country-sides, green rice paddy fields, rugged mountain ranges, exotic ethnic minorities, amazing white sandy beaches, spectacular bays, mysterious pagodas and significant historical sites. Travel to Vietnam with Vivutravel is a perfect idea and your Vietnam holiday packages will be memorable.
You will be welcomed upon your arrival at Noi Bai airport (Hanoi) by our experienced English speaking tour guide and driver before transferring to your hotel for check-in. Overnight in Hanoi.
If you have chance to stay in Hanoi at the weekend, it is worth to join the interesting night market near Hoan Kiem Lake, featured with walking streets, beautiful red lanterns, local street foods and Vietnamese styled souvenirs.
Ranked among the world's best destinations, Hanoi is the capital of Vietnam with more than 1000 years of history and culture. Hanoi is also well-known for its beautiful lakes with the image of local Tai Chi in the early morning, tree-line boulevards, flowers on bicycles and delicious dishes.
05:30 Wake up early and be ready for an amazing morning trip around Hoan Kiem Lake and the Old Quarter - the symbols of Hanoi city and Hanoian. You will be surprised by seeing local Hanoians doing morning exercises around Hoan Kiem Lake as they are so natural practicing such strange Tai Chi in their own ways. Let’s see the way they do and join with them! From Hoan Kiem Lake, take a look at the Old Quarter as it is the only time in day you can enjoy quiet atmosphere.
07:00 Have breakfast with Pho - the most famous and popular dish in Vietnam in general and Hanoi in particular.
08:00: Visit Ho Chi Minh complex with first stop at Ho Chi Minh Mausoleum –a large memorial pays homage to the national hero - President Ho Chi Minh who led the country to independence and reunification. The Mausoleum is located at Ba Dinh Square where Ho Chi Minh President read the Declaration of Independence on September 2, 1945 establishing the Democratic Republic of Vietnam. Then take a short walk to the Presidential Palace and house on stilts.
Next to Ho Chi Minh complex, One Pillar Pagoda (special with unique architecture of lotus flower) is a must-see place for tourists to Hanoi.
Continue to the Temple of Literature which is the first university in Vietnam. It was constructed in 1070, first to honor Confucius and nowadays to celebrate the doctorates and ranked scholars of Vietnam.
After lunch, visit the Museum of Ethnology - an insight into the 54 different ethnic groups living in Vietnam.It is here you will learn about the cultural diversity of different ethnic groups from religious events to the symbolic rituals as well as display of a variety of Vietnamese homes as full-scale replicas outside.
End the day with a short cyclo ride around the old streets observing daily life of Hanoian, take exotic photos of Hanoi traffic and enjoy a fantastic water puppet show.
Overnight in Hanoi.
08:30 Pick up at your hotel and take a smooth drive on new national highway to Sapa, passing beautiful sceneries on both sides of the road including countryside areas, rice fields and mountains.
14:30 Arrive at your hotel in Sapa, check-in your hotel and take a short rest.
16:00 Take a glimpse of Sapa town and you will have chance to see Sapa Stone Church and old streets.
Have dinner at a local restaurant (on your own) and overnight in Sapa.
Today, our beautiful trekking tour will start at 08:30 at your hotel for a short drive out of Sapa town to Hang Da Church. On the way, we can stop at some view points to enjoy the panorama view of the whole Muong Hoa Valley.
09:00 Arrive at Hang Da Church, take a short visit around the church as this church is serving for nearly 1000 local ethnic people. Next to the church is a small beautiful ethnic village where is intact and stays away from modern society.
09:30 Continue your trekking route to Hau Thao village where you will see the stunning view of Muong Hoa valley. Discover the daily life of the Black Hmong minority and their traditional customs and costume as soon as you arrive at the village.
Trek ahead to Pho village then down the hill to Giang Ta Chai village of Giay people.
Have lunch in Giang Ta Chai Village before starting the trek by climbing the mountain on a small trail near the waterfall. Stop for a while to take photos on top of the waterfall. The trek will lead you through the bamboo forest to Ta Van village of Giay people which is praised as one of the most beautiful and fantastic trekking routes in Sapa.
Arrive in Ta Van village, check-in your homestay and overnight there.
Have breakfast with local dishes prepared by our host. Then visit around Ta Van village for a while before going to Lao Chai village - the home of Black Hmong people. Enjoy the view of the largest rice terrace fields in Sapa. Tan Van & Lao Chai villages are famous as the best place to enjoy terraced rice fields.
Continue walking to Y Linh Ho village then up the main road where you will return Sapa town by car.
Check-in your hotel in Sapa and overnight there.
The markets in the Northern Vietnam are always the colorful meeting places for the hill tribes, spotlight for any Sapa Tours and of course, your unique Vietnam Tours experience. Minority people come down from the mountains to sell their products, or just for catching up on the latest news, gossip, drinking away troubles or seeking for lover. In the morning, drive to visit one of the areas weekly markets;
Can Cau Market - Saturdays
Bac Ha Market or Muong Hum Market or Muong Khuong Market - Sundays
Cao Son Market - Wednesdays
Lung Khau Nhin Market - Thursdays
Coc Ly Market - Tuesdays
In the afternoon, drive back to Hanoi for overnight.
Halong tour must be the most beautiful tour in Vietnam for any Vietnam Holidays. We start at 8.00 A.M for the 3 hour drive (170 km) through the Red River Delta, which offers plenty of chances for taking photos of Vietnamese farmers tilling the vast green paddy fields. At half way, we'll have a visit to a handicraft workshop with fine clothes, embroidered paintings, stone statuettes and all kinds of gems mined in Vietnam such as star rubies or sapphires... Our destination is the World Heritage Site of Ha Long Bay. The bay offers some 3000 mountain islands and islets towering in the Gulf of Tonkin in the East Vietnam Sea.
Upon arrival, you'll be welcomed on board our luxury junk and treated with wine and fresh local seafood. As our junk gliding further into the tranquility of Ha Long Bay amid the towering mountain cliffs and on the emerald green water, you'll have relaxing time combining the fine tastes of the wine and the freshness of Ha Long Bay. During the cruise, we'll stop some times for visiting the amazing Sung Sot cave and the Ti Top white sand beach before anchoring for the night.
Overnight on board the junk in the wild of Halong Bay.
It is said that your Vietnam Tours will not be complete without a tour to Halong Bay and spending one night on romantic Halong Cruise. People describe Halong Bay as majestic and mysterious, inspiring and imperious and words alone cannot do justice to the natural wonder that is Halong Bay, a priceless collection of unfinished sculptures hewn from the hand of nature.
After breakfast, we'll take a little sampan to visit a secret lagoon of Ha Long Bay while the surrounding mountains are just waking up. After that our cruise takes us further into the Bay of Bai Tu Long traveling past the Human Head Island, the Turtle Island, and the Duck Islet... to the studio site where the famous Indochine film was shot. Around noon, our junk travels back to the harbor, pick up and drive back to Hanoi.
Arrive in Hanoi, enjoy the food tour experience with a first visit to one of the local markets in the city to see all different kinds of food that used for a Vietnamese breakfast, lunch, dinner and understand more about life of Vietnamese.
Secondly, we walk to explore everyday life of Hanoian, try some more different dishes which are very special, popular and favourite such as;
1. Banh Ran - Sticky rice pancake
2. Fried Tofu and Vermicelli Shrimp Sauce
3. Bun Cha - Hanoi Style Vermicelli with Grilled Pork
4. Hanoi grilled pork in stick
5. Bia Hoi – Draught beer
6. Trung Vit Lon - Fertilized duck eggs
7. Egg coffee
8. Mix fruits
Finally, we will try Cha Ca - Fried Fish which is considered as one of the best dishes to try while you are traveling in Hanoi. This unforgettable Hanoi food tour will take about 4 hours and you will end the trip at your hotel at around 19:00.
Overnight in Hanoi.
Free at leisure until we pick you up and transfer to Noi Bai airport for flight to Hue (operated by Vietnam Airlines) – the ancient capital of Vietnam under the Nguyen Dynasty.
Upon your arrival at Phu Bai airport (Hue), pick up and transfer to the center where we will take a beautiful dragon boat trip along Perfume River and visit to Thien Mu Pagoda – one of the most popular attractions in Hue. It is located on the banks of poetic Perfume River with typical traditional architecture of Hue pagodas and famous for the event that buddhist monk from this temple, Thich Quang Duc, burn himself to death for anti-government protest in 1963. The next stops will be King Ming Mang and King Khai Dinh tombs which are the most beautiful works of royal architecture of the Nguyen dynasty.
Overnight in Hue.
After having breakfast, visit to the Imperial Citadel which will give you a better understanding of the beauty of Vietnamese Royal architecture and culture.
Then continue drive to Hoi An - highlight of any tour to Vietnam - is an exceptionally well-preserved example of a South-East Asian trading port dating from the 15th to the 19th century. Its buildings and its street plan reflect the influences, both indigenous and foreign, that have combined to produce this unique heritage site. This scenic drive passes through the fishing village of Lang Co before climbing over the Pass of Ocean Clouds. On the way, stop in Danang to visit the Cham Museum, which contains the finest collection of Cham sculptures in the world and Marble Mountain - a well-known pilgrimage site with peaks, caves, tunnels and temples. Upon arrival in Hoi An, free to take walking tour of the Hoi An ancient town centre.
Overnight in Hoi An.
Our Farming & Fishing Life Tour provides you with a close-up and intimate exposure to both the local farming and fishing communities. Accompanied by your tour guide, you commence the day leisurely cycling along country roads witnessing local Vietnamese rural life first hand, discovering all manner of photo opportunities - coming and visiting a beautiful organic vegetable village, watering and planting vegetable, hoeing a soil with local farmer, riding a water buffalo in a rice paddy field; seeing ducks swimming along the rice farm or farmers tending their crops. The photo opportunities are endless.
Tour guide meets you at your hotel and cycle to a local farming village traveling along picturesque country roads.
Share in the daily work life of local farmers – hoeing and a soil, watering veggie at an organic herb garden, riding water buffalo in the field and enjoy the freshest air of the countryside beauty.
Board and cruise to the mouth of the river where it meets the Cua Dai Sea. Learn and try your hand at local traditional fishing techniques using round and cast nets. Learn to paddle the strange and unique Vietnamese bamboo basket boats.
Explore the now tranquil coconut-palm flanked waterways of a past war and hear of the extreme conditions endured by soldiers on both sides
Back on-board our Hoi An boat, enjoy lunch and cold beer or soft drink
Return to hotel by car and overnight in Hoi An.
Hoi An Ancient Town -the highlight of any tour to Vietnam that no Vietnam Tours maker would skip, is an exceptionally well-preserved example of a South-East Asian trading port dating from the 15th to the 19th century. Its buildings and its street plan reflect the influences, both indigenous and foreign, that have combined to produce this unique heritage site.
Day free to cycle through rice paddies in the countryside of Hoi An ancient town, shop for souvenirs among the antique shops and art galleries, or just sit at sidewalk cafes and soak up the atmosphere of this quaint town. Or relax on the white sandy beach of the famous Cua Dai Beach. Overnight in a Hoi An hotel.
Free at leisure until we pick you up and transfer to Danang airport for flight to Ho Chi Minh city (operated by Vietnam Airlines) famous with modern office skyscrapers, Oriental style pagodas and food stalls along the street.
Upon your arrival at Tan Son Nhat airport, pick up and transfer to your hotel for check-in. Overnight in Ho Chi Minh.
Optional tour – Book Ho Chi Minh Vespa Tour: Experience as local people with a Vespa and escorted by a driver, visiting the city landmarks that give you a view of the city unlike anything on your Vietnam tour. Take a peek at the history, the streets and the sights that most visitors never even hear about or see. You will pass through the Chinese district of Saigon, stop to see a sweet smelling flower market and visit a breathtaking yet hidden Buddhist pagoda, Saigon Opera House & Post Office which were designed by Gustave Eiffel.
Around 08:00, our tour guide picks you up at your hotel lobby, then driving 90Km (2hrs) to Ben Tre. The boat will cruise along the Ham Luong river (a branch of the Mekong) and stop off at various local workplaces including a brick works, a coconut processing workshop and a mat weaving house. The boat will then stop at a quiet village where you can have a short walk to experience real Delta village life and take a bicycle ride through dense coconut plantations.
After lunch, it’s time to board a sampan for a relaxing trip along narrow canals. Then, we will head back to Saigon and arrive at your hotel at around 17:00.
Start your day visiting two iconic architectural landmarks the Notre Dame Cathedral and the Central Post Office built between 1877 and 1883 by renowned designer Gustav Eiffel. The cathedral still remains an active church with services each day and is favoured backdrop for Vietnamese wedding photographs.
From the cathedral, take a short stroll along Dong Khoi Street to the Opera House. From a bomb shelter to housing the parliamentary Lower House, the Opera House has had an interesting history. Restored in 1995 the Opera House has returned to its roots and is once again a theatre.
Next, visit the Reunification Palace, once a symbol of the South Vietnamese Government. It was here on 30 April 1975, that the war ended when a North Vietnamese Army tank crashed through its gates. See the war room, the banquet hall and the presidential office with the unusual gifts which have been received. In the afternoon continue on to the War Remnants Museum. Here, your guide will tell the story of the city’s darkest and most tragic hours during the Vietnam War. The museum contains displays of military aircraft, weaponry and many photographs – some that are quite graphic in nature.
Head to Cholon the city’s Chinatown and Thien Hau Pagoda which is dedicated to the Goddess of the Sea. With intricate friezes, carved tableaus and impressive incense coils make for some great photos. Then observe street life with a short walking through the narrow streets to Binh Tay market that sells everything from hats to dried squid!
Overnight in Ho Chi Minh city.
This morning we will say goodbye Ho Chi Minh city to take the flght to Dalat romantic city.
Arrival Dalat airport, pickup and transfer to hotel. Check in if the room is available then overnight in Dalat.
After breakfast at hotel, we start our trip with visiting the French Quarter with many old-style dimly appears in the pine trees. Continue to Valley of Love is the most romantic place for lovers with many beautiful love-signs, flowers, and pine hills scenery beside the Da Thien lake, well known for its Cowboys, a good place for horse riding. If you love art work, XQ Embroidery village (XQ Historical Village) is a worthy place to see many miraculous hand made embroidery works and find out how they make those fantastic artwork, this is the head and original hand embroidered works of XQ in Vietnam, you will be surprised and admired the charming ladies working here. The tour is finished after we visit the special architecture of Van Hanh Pagoda, with a giant statue of plated Golden Buddist. Domain de Marie convent, a French build convent with remarkable architectural style and garden.
Back to hotel for overnight.
This morning, we take a private transfer to Phan Thiet. Once a part of the Cham Kingdom, it’s now a perfect stop for Vietnam Beach holidays and send to end your Vietnam Holiday, an unremarkable town with a reasonable beach, some decent hotels and a very good golf course. In a nice setting with white sandy beach and coconut trees, the beach resort of Phan Thiet is also endowed with amazing spots such as sand dunes, natural lakes and astonishing red canyons. Phan Thiet still has sizeable populations of Cham and Raglai ethnic minority groups. The former are a part of the area’s Cham heritage.
Upon arrival, check in at the hotel, free time at leisure. Overnight in Phan Thiet/Mui Ne.
Days free to explore the area including the fishing village of Mui Ne which locates at the far end of the beach, the village and several hectares of massive rolling sand dunes make a pleasant diversion from relaxing on the beach, swimming and windsurfing. The village is worth a visit for three reasons – firstly, very few tourists go further than the dunes, secondly, the small harbour is picturesque (there’s an excellent view from where the dunes road turns off) and thirdly, there’s an interesting pagoda where followers of Vietnam’s whale cult hold services and store skeletons of the massive sea mammals.
Overnight in Phan Thiet/Mui Ne.
Vivutravel is a local, trustworthy and professional Vietnam tour operator, offering a wide range of Vietnam and Indochina tour packages to the most exciting destinations at most competitive price. Our Business License Number is 0104000493 and our International Tour Operator License Number is 01 – 258. We are very pleased to be a member of Vietnam Administration of Tourism with financial guarantee – a deposit of 1.000,000,000 million Vietnam Dong (US$ 50,000) in a bank of Vietnam. Besides that, we are also official members of;
Are you planning your Vietnam Holiday, but not sure how to arrange the trip? Getting lost in many tour options? Being sick of searching...? Just leave your troubles behind to read our Vietnam travel guides and send us your requests. Your private travel consultant at Vivutravel will help you design a perfectly suggested tour itinerary and quote which are tailor made to suit your wishes and budget.
* How to plan my Vietnam tour with you?
1. Send us an inquiry by submitting one of our online tour inquiry forms (Click). Tell us as much information as possible. For examples;
- Please tell us how many people will be traveling with you?
- Please tell us your preferred hotels, level of hotel (3, 4 or 5 stars), type of hotel, type of room...
- Please tell us your type of travel, length of travel and activities that you are interested in. For example; Family with kids, Couple's vacation, Honeymoon, Friends, Shopping, Sightseeing, Leisure and Relaxing, Cuisine & Cooking, Kayaking, Caves & Grottoes, Fishing, Swimming, Hiking, Minority, Adventure & Discovery...
- Please tell us where and what you want to visit. If you do not know much about Vietnam and Indochina, just give us your travel plan and ideas and we will create a suggested tour for you.
- Most of our tour guide are English speaking tour guides, but if you want another language like French, Spanish, Italian, Russian, Chinese... we can always arrange. Please tell us what you do you expect from your guides, for example; you want a guide with sense of humor? Good knowledge in history & culture? Male/Female guide? Talkative/untalkative? Young/Old guide?
- Please advise if you want breakfast included only or also lunch and dinner. Please let us know if you are a vegetarian, the food you can eat or can't? If you want local food in local restaurants or western food in tourist restaurant...? Actually, you do not have to send us all information, but the more we know, the better we plan your holiday.
2. After having received your inquiry, one of our professional Vietnam travel consultants will email and give you a proposal.
3. If you accept the proposal (you may modify it till you are satisfied with it), we will calculate the tour cost and send you the tour price. If you accept it, please confirm that you would like to book it.
* How Travel Experts at Vivutravel Service you?
"Highest Standards of Quality and Honesty" is the core value of each specialized team at Vivutravel.
Everyone in our company is working hard for only one goal, which is to ensure the highest level of service, luxury, and attention to detail from the minute you begin planning your trip, to the day you return home.
1-on-1 Travel Consultant
After sending us an inquiry, one of our travel consultants will get back to you within 0.5~23.5 hrs. In the next few days, he/she will be working closely with you to formulate a customized tour plan, as well as providing professional suggestions based on your travel interests, time, and budget.
Beside, he/she will keep in contact with you during your entire tour in Vietnam and Indochina, continually checking if everything is going well as planned.
* How to proceed to book Vietnam and Indochina tour with you?
When you decide to book your Vietnam and Indochina holiday with us, please send us your full names (name on passport) for hotel and domestic flight reservations, and your international flight details in and out Vietnam/Indochina for airport transfers / pick up & see off.
* How to pay the deposit and the balance?
Deposit: When the booking is completely confirmed, we will send you confirmation details including confirmed itinerary, invoice, voucher then deposit request of about 30% of the total tour cost (can be less). You can pay by credit cards (via onepay gateway, pay online), make wire transfer, western union. The deposit is used to pay the flight tickets, hotels, train tickets in advance.
Balance: You can pay the rest 2 weeks before your arrival, or you can pay us on your arrival in Vietnam by credit cards, cash (AUD, USD, EUROS, VND...)
* How to enjoy the tour?
Our job is to make your holiday a memorable experience. To make sure you will have a great time, there are something that we should share;
When you request the tour: Please let us know your personal interests so our travel consultants will design and include in the itinerary, or take notes for the hotels, tour guide, restaurants...
Before you come: One week before your arrival. we always send our clients an email to update about the weather and climate, booking status, and remind you to prepare/check the documents, visa...for the holiday.
When on tour: The tour is fixed, but you can always discuss with us if you want to make it more flexible. For example, you want to make some changes in the itinerary, restaurant (meals), tour guide... please just let us know, we will do the best for you.
Tour guide: Please let us know what do you expect from your tour guides and we will arrange the right ones for you.
* Can you buy the international flight tickets for us?
Yes, we do. However, we advise you to buy the flight tickets in and out Vietnam from your end as it is always cheaper than if booked in here.
* Do you offer any discounts?
Yes, we offer discounts for;
- Family with kids and children < 12 years old
- Disable people
- Old people (> 65 years old)
- Second trip with us
- Big group
* How can I pay you the money?
1) Credit card; (secure online payment gateway via Onepay)
ONEPAY - ONLINE PAYMENT GATEWAY (VISA, MASTERCARD, AMEX & JCB ACCEPTED)
Like PayPal, OnePAY is a payment gateway but specialized in Vietnam where the PayPal has not yet reached. This is a perfect and the first payment processor which gains reputation among clients about its efficiency and timely friendly support.
OnePAY in cooperation with biggest bank in Vietnam - Vietcombank which has been implemented this service among many tour operators in Vietnam.
OnePAY is approved by MasterCard for this payment collection on the behalf of us. OnePAY uses SSL Verisign® over internet transaction under 3D-Secure program by respective creditcard companies so you are free from worries your card information disclosed. OnePAY payment portal also meets standards of international financial system such as PCI DSS of PCI Security Standards Council, 3D-Secure of Visa, MasterCard and JCB.
2) Wire transfer (bank transfer)
4) Western union
* Is there any charge if i change my travel plan such as travel dates, tour itinerary, hotels,...?
We are happy to work on your requests, and will not charge you any money. However, if it is too urgent and the date is too close, the hotels or airlines may chare you some money, in this case we will let you know.
* What is the latest time that I can make my reservation?
We suggest you make reservations at least one month before the departure date. If you decide to travel to Vietnam in May, September or October which is peak season, we recommend you make the reservations two months (at least one) before your departure date. Late reservations can not be guaranteed for the availability of domestic flights, hotel rooms, etc.
However, we DO accept late reservations, things are possible at Vivutravel
* What about Cancellation policy?
In case of cancellation, we will not impose any charges if we are not being charged and possible to get refund from our suppliers but if our suppliers apply charges for cancellation, you will have to pay those charges that apply. Cancellation policies vary, depending upon the type of service, the time of year, and the reason for cancellation. We will pass on to you all details of any cancellation policy with our transparent reply upon demand.
General cancellation charges that applied by travel services in Vietnam and Indochina.
- Domestic flights: 25% of the fares
- 3 star hotels, train tickets, no charge if you cancel 3-5 days before your arrival. (FIT)
- 4 star hotels, 7 - 10 days before your arrival (FIT)
- 5 stars hotelS, 10 - 15 days before your arrival (FIT)
However, in peak season, we may have to pay the hotels one month before your arrival to secure the booking, and in this case, the cancellation policy will be based on the hotels' cancellation plolicies.
* Can we get refund?
For the unused services, Vivutravel will refund you the money.
* How do I get a visa?
Vietnam Visa - For those who would like to avoid the perhaps lengthening visa procedures with their local Vietnam's Embassies, the service of Vietnam Visa On Arrival is available for help. It is legitimated and supported by the Vietnamese Immigration Department. We recommend that you choose visa upon arrival, as picking up visa at the Vietnam int'l airport/border is quite simple, easy, no additional charges and no fail.
Steps to obtain Visa on arrival
a) Please provide the following information for us to apply for your visa.
1) Full name on passport
2) Passport number
3) Date of birth
5) Date of arrival
6) Date of issue
7) Date of expire
8) Please make sure that your passport is still valid for 6 months
You can apply Vietnam visa online through our www.vietnamvisaprovider.com.
b) How long does it take?
It will take 2-3 days (Normal process), 01 day (Urgent process) to get the “Visa Approval Letter” which we will send you via mail. What you need is to print it out and take it along to get the stamp at airports/borders
c) Get the stamp
Upon arrival, you will need to fill in a certain form with your personal information, get the stamp and visa will be done. For this process, you will need to prepare 02 photos (4*6) and $25 USD each in cash which is stamping fee.
Download the form that you will need to fill your personal information at airport/border here
* Do our tour guides and drivers have meals with us?
The guide and the driver in each destination will dine at the same restaurant as yours. But, they will not join you unless you invite them.
* Where can I change our money into Vietnam currency?
We advise you to stop in any of a Vietnamese bank during the tour (Our tour guides will take you to the bank), you can change money at your hotel, but the exchange rate is not really good.
* Can I use credit cards in Vietnam?
Major credit cards such as Master Card, Visa, Diner's Card, American Express and JCB can be used to purchase goods in large shopping malls and stores in the big and medium cities, to pay for hotel rooms and for meals in some of the fancier restaurants, and to buy plane tickets with them.
Note: If you are to travel to those small cities or even remote rural areas, only cash in Dong can be used.
* Do I need to bring my medical record with me?
Yes, we suggest you take your medical record with you in case that you need it in the event of an emergency, and please also take with you your doctor's name, address and phone number, emergency contact name and phone number, and your insurance company's name, address and phone number.
* When I finish my tour in Vietnam, if I still have some local money, what can I do?
Upon leaving Vietnam, if you still have some local money, you can change them back to foreign currency with your passport and the exchange memos given by the banks or money exchange counters. So please keep those exchange memos well whenever you change money.
Tipping is not compulsory, but expected by your tour guide and driver. We advise you to tip as below:
- US$10 - $15 per day for tour guide
- US$7 - US$10 per day for driver
- Tipping can be more or less or nothing that depends on how big is the group? And how do you enjoy our services?
- Other tipping for tuktuk, sampan boat, cyclo,... please check with your tour guide during the tour.
Vivutravel guarantees "no shopping tour", which means we protect you from the tourist shopping centers or traps. However, if you want to buy something, our travel consultants, tour guides will give you suggestions, advices and help you buy to avoid being overcharged.
Bargaining is a "Must" when buying something in Vietnam and Indochina.
Vivutravel believes that a good choice of accommodation will be the key factor for a successful holiday, and for many years of experience in tourism, we have created a list of the best hotels and resorts each destination that offer us both more benefits of competitive rates, early birds, guaranteed promotion and discounts with availability.
We pick the selected hotels for you as below:
Location: The hotels must be centrally – located, close to the main attractions and most convenient for you to enjoy your holiday.
Facility & Service Quality: Vivutravel only uses the hotels that are regularly and strictly inspected. The hotel must provide international standards and your every need is cared for by the hotel staff.
Variety in Choice: As Vivutravel offers different styles of tour such as honeymoon,, family, adventure, discovery, homestay,... so we will offer many styles and grades of hotels which are available for different budgets, tastes and culture backgrounds.
Hotel Information for planning your holiday and stay.
2 Stars - From US$35 - US$40:
We hardly use 2 star hotels for our clients but sometimes we have no choice if your trip is in the mountainous or remote areas. Basically, 2 star hotels will offer good size and clean guest rooms with AC, TV, hot water, shower and private bathrooms
3 Stars - From US$40 - US$80:
Offering basic needs for a comfortable stay, good size and clean guest rooms with Free access high speed Internet, Welcome baskets and drinking water, Telephone with international dialing, Electronic safe box in room, Hairdryer, Coffee and Tea, Wake-up service, AC, TV, hot water, shower and private bathrooms. On-site restaurants with breakfast included and lunch or dinner at your own pick up. A small fitness center, spa and swimming pool can be expected.
4 Stars - From from US$80 - US$130:
Offering a wide range of comfortable boutique hotels are available with shopping, dining and entertainment facilities nearby. Featuring quality service, fully furnished rooms, restaurants, fitness center with spa (and swimming pool in most cases), the hotels are expected to offer an above-average accommodation experience.
5 Stars - from US$130 - US$200 – US$ 300:
Offering an extensive range of facilities for an excellent accommodation experience. Multiple restaurants on site and a wide range of choice for buffet breakfast, good size of swimming pool, fitness center and concierge service round out the experience.
Tour guide and driver are Vivutravel's representatives and your travel companions during your travel in Vietnam and Indochina who take care of our travel services and make your holiday a memorable time. Understanding this, Vivutravel always selects the best tour guides and drivers for tours.
Private Guide & Transfer
Vivutravel's tour packages are private and tailor made so during your travel with us, you will have a private tour guide, private driver, and an air-conditioned vehicle escorting you at every destination you travel to. This will provide you with maximized personal care, security, and flexibility.
We do understand that a good tour guide will make your holiday a beautiful time and tour guides who work with us are well-paid, experienced with a university background, eager to exchange our culture, lifestyle, knowledge...with travelers, and have a great passion for their country and understand the personal touch.
Note: In Sapa or some mountainous areas, we may use local tour guides who come from the ethnic groups like H'Mong, or Red Dao as they know better than anyone else about their land, culture, customs and habits... and this is also the way that Vivutravel helps the local people a better life.
Vivutravel's requirements for a tour guide:
1 - Licensed at least for 4 years with working experience.
2 - Guiding does require more than just hanging out in the sun. Guides must be friendly and good with people, organized enough to keep groups or people on schedule, quick on their feet and ready for the inevitable snafus that arises.
3 - Must be an honest broker of their services and able to take criticism.
4 - Should be qualified at some level in health, health care or first aid.
5 - Able to relate to people from a wide range of cultures and backgrounds.
6 - Clear speech and good hearing.
7 - Must not be a alcoholic or No-alcohol during working time or anytime when on tour.
8 - Tour guide is a nurse to take care of visitors, a boss to keep the right itinerary, a teacher to give information, an ambassador to introduce our country, an entertainer
9 - Must be on time every time. Being late or delay is unacceptable.
10 - Check flight tickets, train tickets, meals, weather... to make sure things are in order and inform local office if any changes that might effect the tour.
11 - Solve problems with care when there is dissatisfy. Argument should be averted by courtesy.
12 - If any change of itinerary is needed for unexpected reasons, your private tour guides will be more than accommodating in suggesting alternatives to ensure that you always have a wonderful experience.
Vivutravel guarantees to offer the best means of transport during your holiday in Vietnam and Indochina. The safety, comfort and security of our customers come first. We use only the latest modern cars, vans, coaches and all our drivers are full time workers, government licensed in the tourism industry with at least 5 years driving experience. We are fully in control of our quality and service as we own our vehicles.
Vivutravel's requirements for a tour driver.
- Our drivers must be good drivers with at least 5 years of experience
- Our drivers must keep the vehicles clean,
- Our drivers are not allowed to hear cell-phone or smoke, chat, drink when driving.
- Our drivers must be friendly, helpful.
- Our drivers are not allowed to take you to shops unless you ask for.
- Your vehicle in each destination is air conditioned, insured, clean, and regularly maintained.
Tipping is not compulsory, but expected by your tour guide and driver. We advise you to tip as below:
- US$10 - $15 per day for tour guide
- US$7 - US$10 per day for driver
- Tipping can be more or less or nothing that depends on how big is the group? And how do you enjoy our services?
- Other tipping for tuktuk, sampan boat, cyclo,... please check with your tour guide during the tour.
Indochina holiday to Vietnam, Laos, Cambodia, Myanmar, Thailand offers you some of the world's best food and it is really the highlight of your travel. Vivutravel tends to include meals where necessary and when special. Other meals are at your own choices.
Breakfast is included at all hotels and is buffet breakfast with Asian and Western food.
Lunches (if included) are usually set menu at handpicked local restaurant with comfortable dining environment where you can rest assure to taste the local flavor. All restaurants are carefully selected and highly recommended.
If allergic to some food
We suggest you to list any food or ingredients that you are allergic to and let our travel consultant know. Then your travel consultant will mark them in the guide’s itinerary, so that our reservation's team and tour guides in different cities can make some preparations and arrangements in advance.
Dinners are only included if you stay overnight in a homestay, overnight on cruise in Halong Bay, Mekong Delta or at some special occasions such as welcome dinner, farewell dinner or on requested. So dinners are at your own choice and arrangement, but Vivutravel's tour guide will always give you good suggestions based on your preferences.
We have just returned from an extraordinary 3 week trip to Vietnam organised with Kim Dung of Vivu Travel. Their company tag line is - Beyond Expectations - and this really is not exaggeration. From the planning and booking of the trip to its execution, every bit of it was smooth, thorough, calm, well-organised, thoughtful. In short, it really was perfect! Kim was endlessly patient in planning and preparing the exactly right trip for us, listening to precisely what would suit our family, not missing a single detail, and we felt we had someone there supporting us throughout the trip whenever we needed it. Other special mentions go to all our 3 tour guides, who were so well informed and totally there for us, in particular the incredible Thong with whom we spent a wonderful 11 days. All in all, we can't recommend VivuTravel enough for anyone wishing to explore this amazing country.
Hi Lan We offer our last set of hotel comments: The Bamboo Village Resort was lovely & restful. To be able to walk to the pools, and swim there and also on the beach before breakfast was excellent. It never felt overcrowded. The meals were great and the prices reasonable when compared to other hotels we stayed at. We noticed all the other guests taking pictures of the hotel gardens which were superb. They organised a Saturday evening event with live entertainment and dinner which was fun. That's the end of hotel reviews! So you see we are still enjoying our trip when we are back in England!! Next time we come to Vietnam we'll be in touch! All best Peter & Thelma
Great trip seeing a beautiful country from north to south including Hanoi, Sapa, Halong Bay, Hoi An, Mekong delta, Da Lat, Mui Ne. Could not ask for more in one trip. Thanks Vivutravel, you are the best!
Our driver was very good and our guide knew answers to all of our questions. We really enjoyed our small group of 2 people and will return because there is so much more of the country to see.
We were very satisfied with the guide. He was at the airport waiting for us despite our plane being 2 hours late. We really enjoyed the food tour, the culture and the friendliness of the people.
There are so many highlights to this tour. My husband simply loved our visit to Giang Ta Chai Village, the trek to see the waterfall was well worth it. We then trekked through the bamboo forest to Ta Van village of Giay people, it was stunning and we felt like we had found a place undiscovered. Some of the destinations, like Ho Chi Minh city and the Cu Chi tunnels were very busy, but our guide Ms.Loan always made sure we arrived early to beat the main crowds. Hue and the King Ming Mang and King Khai Dinh tombs were a highlight for me. This 21 day tour certainly takes in the best of what Vietnam has to offer. We found the tour operator to be so professional and all of our accommodation, internal flights and excursions went without a hitch. Our guides were helpful. A great tour.
This tour was an amazing, extraordinary, eventful vacation to Vietnam. We thoroughly enjoyed it. Service was top notch, professional excellent. We booked this vacation through vivutravel who we found to be especially helpful and thoughtful tour operators with great staff. We were allocated guides and drivers at each city and we found all of them to be so helpful. They were all so courteous well informed and provided excellent service throughout our visit. We visited so many destinations on the tour and each part was well organised. We especially loved Hanoi and Halong Bay and our amazing fishing tour with a local fisherman. All of the locals were friendly and did not mind us asking them questions or taking pictures. You have to stay in the Melia Hotel in Hanoi and the street food tour was just amazing. We ate so many local dishes, I did not know you could do so much with rice! A vacation we will never forget and highly recommend this tour.
We finally decided upon this tour as we really wanted to visit Sapa. This really is the ideal tour if you want to experience the diverse side of Vietnam. We were taken to some amazing places that felt like they were undiscovered by other tourists. Hang Da Church is steeped in history and you get to see the local villagers who are rarely visited by tourists. We trekked through a bamboo forest and learnt so much about traditional life. Sapa ethnic market is colourful and full of extraordinary crafts, food, spices and clothing. Not to be missed. Our tour guide made sure we arrived early to beat the crowds too. Vivutravel and their guides were great throughout the entire tour. Even though we chose to spend time at our own leisure when we did want to book an excursion it was never too much trouble. 21 days of pure joy and a tour that offered so much. Thank you to everyone at Vivutravel.