Vivutravel is responsible company and we work hard to bring our clients the most memorable experience in Vietnam and Indochina. However, if you have to cancel the trip before or during the tour for some reasons. Below are our Refund & cancellation policies:
Cancellation and refund
In case of cancellation, we will not impose any charges if we are not being charged and possible to get refund from our suppliers but if our suppliers apply charges for cancellation, you will have to pay those charges that apply. Cancellation policies vary that depend on the type of service, the time of year and the reason for cancellation. We will pass on to you all details of any cancellation policy with our transparent reply upon demand.
In case, you have to suspend your booking for some seasons. Vivutravel will try to keep the same tour itinerary and price until you can travel. However, if the changes of flights, hotels affect the tour cost, we will inform you.
We will not be responsible for changes of tour/ services made by our clients and of course our clients will have to pay extra if have.
In case of Force Majeure, we shall not be responsible for but will use all reasonable endeavours to remedy as quickly as possible the effects of Force Majeure for the best of our clients.