FT18: Vietnam Family Adventure - 12 Days from HCMC

vietnam family adventure vivutravel

Destinations: Ho Chi Minh City – Cu Chi Tunnels – Mekong Delta – Hoi An – Hanoi – Pu Luong Natural Reserve – Ninh Binh – Lan Ha Bay – Hanoi

Highlights:
- Experience Cu Chi Tunnels and Ho Chi Minh City by Vespa, very exciting things to do.
- Visit Mekong Delta, the rice basket of Vietnam discover life of locals.
- Spend great time to explore Hoi An Ancient town
- Enjoy the train street in Hanoi and the city
- Hike in Pu Luong natural reserve, see rice terraces and meet ethnic people.
- Take the boat trip to visit Halong Bay on rice fields in Ninh Binh
- Relax on luxury cruise to admire the beauty of Lan Ha Bay

Exciting Vietnam Family Holiday in brief:

Day 1: Ho Chi Minh City Arrival
Day 2: HCMC – Cu Chi tunnels – Street Food by Vespa
Day 3: HCMC – Mekong Delta (One Day) – HCMC
Day 4: HCMC – fly to Danang – Hoi An
Day 5: Hoi An Free Day   
Day 6: Hoi An – Danang – fly to Hanoi – Train Street & City tour
Day 7: Hanoi City Tour
Day 8: Hanoi - PuLuong
Day 9: Pu Luong – Ninh Binh
Day 10: Ninh Binh – Lan Ha Bay cruise
Day 11: Lan Ha – Hanoi
Day 12: Hanoi – Departure

This Vietnam Family Adventure is a great choice for family with teenagers who are old enough to experience the exciting outdoor actities such as Vespa tour in Ho Chi Minh and Hiking in Pu Luong. Within 12 days, a family can travel from South to North with stops and visits to many nice places like Cu Chi Tunnels, Mekong Delta, Hoi An ancient town, Hanoi old quarter, Ninh Binh, Lan Ha Bay, etc. What are you waiting for?

TOUR ITINERARY

Please contact us at info@vivutravel.com to get tailor-made itinerary and price

  • Tour Class

  • 3 Star Hotel
  • 4 Star Hotel
  • 5 Star Hotel
  •  

    High Season

  •  

    (Jan 1 - Apr 30 & Oct 1 - Dec 31)

  • 3 Star HotelFrom $1462
  • 4 Star HotelFrom $1606
  • 5 Star HotelFrom $2048
  •  

    Low season

  •  

    (May 1 - Sep 9)

  • 3 Star HotelFrom $1450
  • 4 Star HotelFrom $1568
  • 5 Star HotelFrom $2010

NOTE: The above tour prices are estimated per person & applied for group of 2 persons! Depending on your favorite hotels, traveling dates & group sizes, the tour prices will be updated! Please contact us at info@vivutravel.com for further information!

Ho Chi Minh City Arrival

Welcomed at Tan Son Nhat airport by our tour guide and driver and transfer to hotel at around 12:00pm. Check in if available.

Free this afternoon to explore HCM city by your own: visit Notre Dame Cathedral and Old post office, Reunification Palace and Ben Thanh market.

Day 01

Ho Chi Minh City – Cu Chi Tunnels – Vespa Tour (Breakfast)

8:00am: Our tour guide and driver in HCM will pick you at hotel and transfer you to visit Cu Chi tunnels.

Depart for Cu Chi tunnel, the trip will take approximately 1.5 hours for driving. Upon arrival, before exploring the tunnels, you will have some short introduction followed by introductory video about how the tunnels were constructed and how the people survived in the harsh conditions of the war time. Then, spend your time to explore the remaining area and tunnel systems which included the special constructed living areas with kitchens, bedrooms side by side with other martial facilities like storage, weapons factories, field hospitals, and command centers helping whoever lives inside the tunnels meet their basic needs. Besides, there are also many hidden trap doors and dangerous traps within the maze-like tunnels for security purpose during the war. Afterward, special tea and cassava (guerilla’s food during the war) will be served. Break time for relax or time for those who want to try the real shooting gun (pay by your own).

Return to Saigon at around 13:00.

AFTERNOON: free by your own for rest till 17:00.

17:00: Private Night Street food tour by Vespa.

Tour start: night from 5 :00 pm to 9 :00 pm

Duration: 4 /hours note: no worry of the rain, rainy day tour still run and more fun ,we have rain poncho for you.

Tour Includes: Classic Vespa scooters, all food and drink includes ,live bar music and drink full-face Helmet, Safe Drivers, English speaking tour guide, entrance fees & cold water throughout, free pick-up and drop-off, rain poncho (if needed), pictures from your tour, lots of fun!

• 17:00: First Our experience driver on a vintage Vespa will pick you up from your hotel, then we will bring you to Chill Sky rooftop Bar - the best place to enjoy sunset and the panorama view of Saigon. A beer/ soft drink will be included here.

• Then we bring around the City, to enjoy the landmarks of Saigon, to small alley where you see the real life of Saigonese.

• Our first stop for dinner is a local restaurant where we would like to introduce to you our local specialties like: Vietnamese Pancake, spring roll.

• After that, we continue our Discovery of Saigon to the seafood restaurant for you to taste the seafood with great ambience of the local.

• The trip is not done yet, the fun things is still waiting for you after. We would like to bring to the local acoustic music Cafe to have some desert of drink, to enjoy some music performed by Vietnamese singers.

• Tour ends at hotel at around 21:00.

Highlights – local street food, pancake ...roof top bar to see sunset, live music bar ,ride to see city night life.

Overnight in Ho Chi Minh city.

Day 02

Ho Chi Minh City – Mekong Delta – Ho Chi Minh City(Breakfast)

Around 08:00. Our tour guide picks you up in your hotel lobby, then driving 90Km (2hrs) to Ben Tre. The boat will cruise along the Ham Luong river (a branch of the Mekong) and stop off at various local workplaces including a brick works, a coconut processing workshop and a mat weaving house. The boat will then stop at a quiet village where you can have a short walk to experience real Delta village life, boarding your Xe Loi (a kind of motorized rickshaw) and stopping at a riverside restaurant for a delicious lunch, featuring such local specialties as elephant-ear fish and river shrimp (pay by your own).

After that, it’s time to board a sampan for a relaxing trip along narrow canals.

Then, back to Saigon for overnight. Arrive Saigon at around 17:00.

Day 03

Ho Chi Minh City – Flight to Danang – Hoi An (Breakfast)

Free time till the private driver only picks you at hotel then transfer you to the airport to take the morning flight to Danang.

Arrive Danang at 12:20pm, the tour guide and driver will welcome and transfer you to your hotel in Hoi An for check-in if available. Free till by your own in Hoi An.

Day 04

Hoi An Free Day (Breakfast)

Hoi An Ancient Town -the highlight of any tour to Vietnam that no Vietnam Tours maker would skip, is an exceptionally well-preserved example of a South-East Asian trading port dating from the 15th to the 19th century. Its buildings and its street plan reflect the influences, both indigenous and foreign, that have combined to produce this unique heritage site.

Day free to cycle through rice paddies in the countryside of Hoi An ancient town, shop for souvenirs among the antique shops and art galleries, or just sit at sidewalk cafes and soak up the atmosphere of this quaint town. Or relax on the white sandy beach of the famous Cua Dai Beach. Overnight in a Hoi An hotel.

Day 05

Hoi An – Danang – Flight to Hanoi (Breakfast)

Free time till we pick you at hotel then transfer you to the airport to take the flight to Hanoi.

Arrive Hanoi, the tour guide and driver will welcome and transfer you to your hotel for check-in if available.

13:30: we will pick you at hotel then you will have an amazing trip to the Train Track Street(best time to be there is around 2pm as there is a train leaving at 02:30pm and another arrival at 03:30pm) to take fantastic pictures of incoming train as well as see how locals live on both sides of the railway. A little bit far from the hustle, bustle and narrow old streets, Train street is where the trains just hurl through the residential area in mere feed away from local lives. Enjoy a cup of coffee at Train Track Coffee Shop while watching the trains pass.

After train street, enjoyOld quarter walking and shopping.

We will then take an interesting walk around the Old Quarters in Hanoi to see the old-styled narrow streets full of antique brick houses where merchants and artisans gathered to sell their products. You will be amazed by various shopping malls at Hanoi Old Streets, each bears the name of the goods that was specifically traded such as Hang Gai (Silk Street with silk products), Hang Bac (Silver Street with silver products), Hang Ma (Paper Street with paper products) & Hang Go (Wood Street with wood products). Hanoi Old Streets are well-known as your shopping paradise. Overnight in Hanoi.

Day 06

Hanoi City Tour (Breakfast)

08:30am: we will pick up at your hotel and transfer to visit Ho Chi Minh complex with first stop at Ho Chi Minh Mausoleum – a large memorial to the national hero - President Ho Chi Minh who led the country to independence and reunification. The Mausoleum is located at Ba Dinh Square where Ho Chi Minh President read the Declaration of Independence on 02nd Sep 1945 establishing the Democratic Republic of Vietnam. Then take a short walk to the Presidential Palace & House on Stilt. Near from Ho Chi Minh complex, One Pillar Pagoda – symbol of Vietnam with unique architecture of lotus flower is a must-see destination for all Vietnam tours.

Then, visit Museum of Ethnology offering an insight into the 54 different ethnic groups of Vietnam. It introduces Vietnamese traditional ways of life from religious events to the symbolic rituals as well as displays a variety of Vietnamese homes as full-scale replicas outside.(our tour guide will follow and introduce the highlights of this museum).

12:00 Take a break at a local restaurant for having lunch by your own. Our tour guide will suggest you a best option based on your favorites.

We then back to Hoan Kiem lake, walk around to visit Ngoc Son temple and enjoy Ice cream at Trang Tien street.

After that, take a cyclo in 1 hour around Hanoi Old quarter to enjoy the daily life of local people.

Stop at Thang Long theater to enjoy water puppet show in 1 hour.

After the show, we will bring you back to your hotel. The tour ends.

Overnight in Hanoi.

Day 07

Hanoi – Pu Luong Natural Reserve (Breakfast, Lunch)

8:00: we will pick you at hotel in Hanoi then drive 3.5 hours to Pu Luong. Have lunch at local restaurant.

PM: You will be transferred to a suspension bridge over the Cham River, where you begin your walk in search of stunning water wheels. Get up close to each wheel and discover how water is moved from river to handmade bamboo aqueducts via simple constructions of all sizes.

We then trek around the villages. Back to Pu Luong for overnight.

Day 08

Pu Luong Natural Reserve – Ninh Binh (Breakfast, Lunch)

8:00am: Today, we goodbye Pu Luong then drive to Ninh Binh (3.5 hours for drive).

Arrive Ninh Binh at around noon.

We can visit Hoa Lu citadel on the way and can try to ride the buffalo here.

Have lunch at local restaurant with some local special dishes such as Goat meat with elderberry, pork storage vessel (pay by your own).

We then visit Mua Cave – one of the best highlights in Ninh Binh.

You have to climb to the top of mountain to enjoy the beautiful view and take photos.

Continue to visit Trang An Scenic Landscape complex nearby which recently recognized as an UNESCO World natural heritage, get on a rowing boat (small sampan) traveling along the small river with scenic mountain and green fields landscape. Boat takes you to visit cave complex of Trang An: Sang Cave, Toi Cave, Ba Giot Cave, Nau Ruou in mystery and wildness, the scenery of mountain and rivers – Halong on land of Ninh Binh.

Late afternoon, drive to hotel for overnight.

Day 09

Ninh Binh - Lan Ha Bay Cruise ( (Breakfast, Lunch, Dinner)

8:00: we will pick you at hotel then bring you toLan Ha Bay, stop at Got Harbour.

12:00 At Got Harbour, we rest up before boarding the V’Spirit Premier Cruise, where the staff will welcome us warmly before presenting us with welcome drinks.

13:00 The captain begins our sailing into the evocative world of Lan Ha Bay as we watch through the dining room windows. A wonderful lunch will be served here while we cruise.

15:15 On sampan boats, some residents of the bay will show us their home by taking us to the Dark & Bright caves, two gorgeous caverns with a vast and enclosed lake on the other side.. Swimming is also available here.

17:00 There will be an inviting happy hour back aboard the V’Spirit Premier Cruise as the sun begins to set over the bay. Our chef will run a fun and engaging cooking class in Lan Ha’s fading red light.

19:00 We will have dinner to the beautiful sounds of traditional Vietnamese music tonight, all before free time at your leisure. Feel free to head out with the crew to try squid fishing on the tender boat, or head to the bar for social drinks before bed.

Day 10

Lan Ha Bay – Hanoi (Breakfast, Lunch)

06:00 There will be another tai chi session on the sundeck, giving you another chance to learn the basics of this martial art in the new light of Lan Ha Bay.

07:00 Head downstairs after this to enjoy the light breakfast that will be laid out in the dining room.

08:15 Visit TraBau area, where we can take our kayaks onto the water and enjoy a thoroughly peaceful experience. Visit a fishing farm and socialize with the resident fishermen in order to know more about their life and how they work every day.

9:00 We board the V’Spirit Premier Cruise for the last time and enjoy a lavish and delicious brunch served to us in buffet form.

12:00 Step off the ship and we will bring you back to hotel in Hanoi. Arrive Hanoi at around 15:00. Free time by your own.

Day 11

Hanoi – Departure (Breakfast)

Free at leisure until we pick you at hotel transfer you to the airport for flight to your home.

The tour ends. Rooms are available till 12:00pm.

We hope that you have enjoyed your Vietnam trip and look forward to welcoming you back for your next Vietnam Tour, goodbye and see you again!!!

Day 12

Inclusion:

  • 02 Economy flight tickets: Ho Chi Minh - Danang - Hanoi
  • Private transportation as program
  • Hotel accommodation as indicated (Check-in time: 14:00, Check-out time: 12:00)
  • All entrance fees & boat trips to indicated sights
  • English speaking guides
  • Meals as mentioned
  • Visa approval letter to Vietnam (Except for $25 usd per person as stamping fee at the airport)

Exclusion:

  • Early check-in & late check-out
  • Tips
  • Personal expenses
  • Drinks
  • Other meals
  • Insurance

* What about Cancellation policy?
In case of cancellation, we will not impose any charges if we are not being charged and possible to get refund from our suppliers but if our suppliers apply charges for cancellation, you will have to pay those charges that apply. Cancellation policies vary, depending upon the type of service, the time of year, and the reason for cancellation. We will pass on to you all details of any cancellation policy with our transparent reply upon demand.

General cancellation charges that applied by travel services in Vietnam and Indochina.

- Domestic flights: 25% of the fares
- 3 star hotels, no charge if you cancel 5 -7 days before your arrival. (FIT)
- 4 star hotels, no charge if you cancel 10 - 15 days before your arrival (FIT)
- 5 stars hotels, no charge if you cancel 15 - 20 days before your arrival (FIT)

However, in peak season, we may have to pay the hotels one month before your arrival to secure the booking, and in this case, the cancellation policy will be based on the hotels' cancellation plolicies.

* Can we get refund?
For the unused services, Vivutravel will refund you the money.

If you are thinking about a trip to Vietnam with your family, there may be a few questions that you have before embarking on this trip. There are a few important legal things to keep in mind if traveling with minors, and general customs that should be respected. In general, Vietnam is a very family friendly country, and you should have a wonderful visit.

vietnam family tour

How old should my children be for a trip to Vietnam?
When traveling with children to Vietnam, it is not necessarily about the country itself, but really how your children will handle the trip in its entirety. For young children who are either nursing or on formula, be sure to take your own formula. Additionally, for babies you may want to bring some baby food pouches that you can travel with. As long as you take it slow and try not to pack too much into your trip, you should have no issues in regards to young children traveling through Vietnam.

What documents should I bring for my children under the age of 18?
There are three main documents that you should bring with you while traveling with minors under the age of 18. Whether or not these are your legal children, you do not want to run into any issues. First is to have your child’s valid and legal passport. Make sure that it does not expire within 6 months of returning home. If you do need to get a new passport make sure to allow for at least 4-6 weeks for it to arrive. You can also expedite this and receive it within 2-3 weeks if you have proof of necessity.    

The next proof you will need is travel consent of the child. This is usually for children traveling alone, or with only one parent. If you are traveling alone with your child, or without their other parent, then this is extremely important. The consent letter written from their other parent needs to be signed, have the child’s contact information, both of the parents contact information, the child’s destination and who the child is traveling with generally. Additionally you should have a copy of the other parent’s passport or some form of identification. If their other parent has passed away, you should have a copy of the death certificate. Additionally, the consent letter should be signed by a notary public or reliable witness. These documents are mainly for the airlines, as they might prevent you from boarding with your child.

Finally the last document needed whether or not you are a single parent traveling, or a couple traveling together, you must have proof of your relationship to your children. This can be a birth certificate, a court order stating you are the legal guardian, or proof of adoption. If the child is traveling with only one of their parents, it is smart to carry a child medical consent form as well.
To be smart, always check with your airline and confirm what they require ahead of time. It is never a bad idea to be vigilant about this because it could really delay your trip and effect the fun you are about to partake in, in Vietnam.

Will my family need vaccinations?
Vaccinations are a personal choice when traveling as there are no legal requirements when it comes to vaccinations in traveling to Vietnam. If you have concerns regarding vaccinations it is a good idea to speak to your doctor or travel nurse a month or 2 before leaving on your trip to Vietnam. Only you can make the final decision whether or not you will need any, or more vaccinations for your travels.

Do I need to arrange travel insurance?
Travel insurance is always recommended especially when traveling with young children. In the event someone needs to visit a doctor, a flight is missed, or worst possible case scenario that someone is injured or very sick and needs to be airlifted out, you will be covered.
What is the traffic like in Vietnam?

Is it safe to go out late in Vietnam?
Generally Vietnam is a very safe place for a family to walk around at night. Although this is true, just remember to keep your wits about you at night. Anywhere in the world someone can decide to be a pickpocket. Always be cautious when walking in crowded places, and hold young children’s hands at all times to avoid them getting lost in the crowds.

What is the Vietnam time zone and will it be hard to adjust?
Vietnam is 7 hours ahead of London, UK, 12 hours ahead of New York, US and 3 hours behind Sydney, Australia. For some it can be hard to adjust to the time difference. One rule of thumb is to be aware of what time you will arrive in Vietnam. If you plan to arrive after 7pm then it is advised to sleep a few hours at the beginning of your flight, but try to stay awake for the rest of the time. This way you can sleep a few hours after you arrive and your children won’t be bouncing off the walls at midnight. If you arrive in the morning, try to sleep on the flight so you are waking up in the normal time zone.

Will we have issues speaking only English?
Of course it is always nice to have your family learn a few words in Vietnamese, such as “thank you” and “hello,” but generally people understand basic phrases, especially in large cities. You should have no trouble speaking English in Vietnam.

Does Vietnam have a reliable internet service?
Internet is very reliable in Vietnam. All through Vietnam beside extremely remote areas there should be access to wifi. Guest houses and hotels usually provide internet access and there are many internet cafes.

Are there any Vietnamese customs to be aware of?
Dressing modestly: There are a few places in which it is required to dress modestly. In temples or Buddhist pagodas shoes should always be removed. Shoulders and knees should also be covered, so this is important to consider since it may be quite warm and the whole family will be wearing shorts! If you are visiting a rural area it is recommended to wear tops that cover the shoulders and as well as the knees once again. If you enter a local house or shop it is custom to remove shoes before entering.

Respect at religious sites: It is very important to let your family know that you must never sit with your back in a temple or anywhere else, towards a Buddha statue. Also, always make sure to ask for permission to take photos of local people praying.

Greetings: Generally people in Vietnam shake hands to say hello. There is also a method of putting hands together and bowing slightly. Let your children practice this so they feel comfortable and will be respectful when meeting local people.

Are there vegetarian, gluten free and other options if my family has dietary restrictions?
Due to the geography and climate in Vietnam, as well as years of French colonization Vietnam’s food is very diverse. Similar to other Asian countries, rice is a staple in Vietnamese food. For the gluten free traveler, rice noodles and rice cake dishes are very common, but be sure to ask if there is soy sauce, and to leave this out if necessary. For the vegetarian traveler it is important to declare this when ordering food. Simply stating, “no fish and no meat please,” should suffice. Many dishes are easily made with vegetables only if you ask politely. Be aware of fish sauce, as it is made with fish if this is something your family avoids. If you have a vegetarian in your family, assure them that  even Banh Mi can be made with eggs and no meat at all. The only allergy to really be aware of is a nut allergy. Soybean, coconut and peanut oil are commonly used. If someone in your family has a severe allergy, make sure to bring an epi pen.

What should I bring for my children if I plan to take busses/trains?
If you plan to take transportation by bus and train through Vietnam on your trip, there are a few things to keep in mind. First off, it is a good idea to bring extra sweatshirts or warm clothes as the air conditioning can be on and make things cold. Also, bringing a sleeping bag liner is a sanitary way to travel on night busses or trains. They do often provide blankets, but these might not be the most sanitary option for young children, and bringing your own is definitely recommended.

In general traveling to Vietnam with children is not something that should be avoided, but embraced. As long as you have all your travel documents ready, have accounted for any food allergies or medicines, and have your children prepped for a new experience, you should have an incredible time.


ABOUT VIVUTRAVEL
Vivutravel is a local, trustworthy and professional Vietnam tour operator, offering a wide range of Vietnam and Indochina tour packages to the most exciting destinations at most competitive price. Our Business License Number is 0104000493 and our International Tour Operator License Number is 01 – 258. We are very pleased to be a member of Vietnam Administration of Tourism with financial guarantee – a deposit of 1.000,000,000 million Vietnam Dong (US$ 50,000) in a bank of Vietnam. Besides that, we are also official members of VISTA (Vietnam Society of Travel Agents), PATA (Pacific Asia Travel Association) and higky recommended on Tripadvisor.

Are you planning your Vietnam family vacation, but not sure how to arrange the trip? Getting lost in many tour options? Being sick of searching...? Just leave your troubles behind to read our Vietnam travel guide and send us your inquiry. Your private travel consultant at Vivutravel will help you design a perfectly suggested tour itinerary and quote which are tailor made to suit your wishes and budget.

vivu travel

* How to plan our Vietnam family vacation with you?
1. Send us an inquiry by submitting one of our online tour inquiry forms (Click). Tell us as much information as possible. For examples;

- Please tell us how many people will be traveling with you and the age of your children.

- Please tell us your preferred hotels, level of hotel (3, 4 or 5 stars), type of hotel, type of room...

- Please tell us your type of travel, length of travel and activities that you are interested in. For example; Family with kids, Couple's vacation, Honeymoon, Friends, Shopping, Sightseeing, Leisure and Relaxing, Cuisine & Cooking, Kayaking, Caves & Grottoes, Fishing, Swimming, Hiking, Minority, Adventure & Discovery...

- Please tell us where and what you want to visit. If you do not know much about Vietnam and Indochina, just give us your travel plan and ideas and we will create a suggested tour for you.

- Most of our tour guides are English speaking tour guides, but if you want another language like French, Spanish, Italian, Russian, Chinese,etc. We can always arrange. Please tell us what you do you expect from your guides, for example; you want a guide with sense of humor? Good knowledge in history & culture? Male/Female guide? Talkative/untalkative? Young/Old guide?

- Please advise if you want breakfast included only or also lunch and dinner. Please let us know if you are a vegetarian, the food you can eat or can't? If you want local food in local restaurants or western food in tourist restaurant...? Actually, you do not have to send us all information, but the more we know, the better we plan your holiday.

2. After having received your inquiry, one of our professional Vietnam travel consultants will email and give you a proposal.

3. If you accept the proposal (you may modify it till you are satisfied with it), we will calculate the tour cost and send you the tour price. If you accept it, please confirm that you would like to book it.

* How Travel Experts at Vivutravel Service you?
"Highest Standards of Quality and Honesty" is the core value of each specialized team at Vivutravel.

Everyone in our company is working hard for only one goal, which is to ensure the highest level of service, luxury, and attention to detail from the minute you begin planning your trip, to the day you return home.

family vacation in vietnam

1-on-1 Travel Consultant
After sending us an inquiry, one of our travel consultants will get back to you within 0.5~23.5 hrs. In the next few days, he/she will be working closely with you to formulate a customized tour plan, as well as providing professional suggestions based on your travel interests, time, and budget.

Beside, he/she will keep in contact with you during your entire tour in Vietnam and Indochina, continually checking if everything is going well as planned.

* How to proceed to book Vietnam and Indochina tour with you?
When you decide to book your Vietnam and Indochina holiday with us, please send us your full names (name on passport) for hotel and domestic flight reservations, and your international flight details in and out Vietnam/Indochina for airport transfers / pick up & see off.

* How to pay the deposit and the balance?
Deposit: When the booking is completely confirmed, we will send you confirmation details including confirmed itinerary, invoice, voucher then deposit request of about 30% of the total tour cost (can be less). You can pay by credit cards (via onepay gateway, pay online), make wire transfer, western union. The deposit is used to pay the flight tickets, hotels, train tickets in advance.

Balance: You can pay the rest 2 weeks before your arrival, or you can pay us on your arrival in Vietnam by credit cards, cash (AUD, USD, EUROS, VND...)

* How to enjoy the tour?
Our job is to make your holiday a memorable experience. To make sure you will have a great time, there are something that we should share;

When you request the tour: Please let us know your personal interests so our travel consultants will design and include in the itinerary, or take notes for the hotels, tour guide, restaurants...

Before you come: One week before your arrival. we always send our clients an email to update about the weather and climate, booking status, and remind you to prepare/check the documents, visa...for the holiday.

When on tour: The tour is fixed, but you can always discuss with us if you want to make it more flexible. For example, you want to make some changes in the itinerary, restaurant (meals), tour guide... please just let us know, we will do the best for you.

Tour guide: Please let us know what do you expect from your tour guides and we will arrange the right ones for you.

 family tour in vietnam

* Can you buy the international flight tickets for us?
Yes, we do. However, we advise you to buy the flight tickets in and out Vietnam from your end as it is always cheaper than if booked in here.

* Do you offer any discounts?
Yes, we offer discounts for;

- Family with kids and children < 12 years old
- Disable people
- Old people (> 65 years old)
- Second trip with us
- Big group

* How can I pay you the money?
1) Credit card; (secure online payment gateway via Onepay)
ONEPAY - ONLINE PAYMENT GATEWAY (VISA, MASTERCARD, AMEX & JCB ACCEPTED)

Like PayPal, OnePAY is a payment gateway but specialized in Vietnam where the PayPal has not yet reached. This is a perfect and the first payment processor which gains reputation among clients about its efficiency and timely friendly support.

OnePAY in cooperation with biggest bank in Vietnam - Vietcombank which has been implemented this service among many tour operators in Vietnam.

OnePAY is approved by MasterCard for this payment collection on the behalf of us. OnePAY uses SSL Verisign® over internet transaction under 3D-Secure program by respective creditcard companies so you are free from worries your card information disclosed. OnePAY payment portal also meets standards of international financial system such as PCI DSS of PCI Security Standards Council, 3D-Secure of Visa, MasterCard and JCB.

2) Wire transfer (bank transfer)
3) Cash
4) Western union
5) Combination

* Is there any charge if i change my travel plan such as travel dates, tour itinerary, hotels,...?
We are happy to work on your requests, and will not charge you any money. However, if it is too urgent and the date is too close, the hotels or airlines may chare you some money, in this case we will let you know.

* What is the latest time that I can make my reservation?
We suggest you make reservations at least one month before the departure date. If you decide to travel to Vietnam in May, September or October which is peak season, we recommend you make the reservations two months (at least one) before your departure date. Late reservations can not be guaranteed for the availability of domestic flights, hotel rooms, etc.

However, we DO accept late reservations, things are possible at Vivutravel.

vietnam famil vacation

* What about Cancellation policy?
In case of cancellation, we will not impose any charges if we are not being charged and possible to get refund from our suppliers but if our suppliers apply charges for cancellation, you will have to pay those charges that apply. Cancellation policies vary, depending upon the type of service, the time of year, and the reason for cancellation. We will pass on to you all details of any cancellation policy with our transparent reply upon demand.

General cancellation charges that applied by travel services in Vietnam and Indochina.

- Domestic flights: 25% of the fares
- 3 star hotels, no charge if you cancel 5 -7 days before your arrival. (FIT)
- 4 star hotels, no charge if you cancel 10 - 15 days before your arrival (FIT)
- 5 stars hotels, no charge if you cancel 15 - 20 days before your arrival (FIT)

However, in peak season, we may have to pay the hotels one month before your arrival to secure the booking, and in this case, the cancellation policy will be based on the hotels' cancellation plolicies.

* Can we get refund?
For the unused services, Vivutravel will refund you the money.

* How do I get a visa?
Vietnam Visa - For those who would like to avoid the perhaps lengthening visa procedures with their local Vietnam's Embassies, the service of Vietnam Visa On Arrival is available for help. It is legitimated and supported by the Vietnamese Immigration Department. We recommend that you choose visa upon arrival, as picking up visa at the Vietnam int'l airport/border is quite simple, easy, no additional charges and no fail.

Steps to obtain Visa on arrival
a) Please provide the following information for us to apply for your visa.

1) Full name on passport
2) Passport number
3) Date of birth
4) Nationality
5) Date of arrival
6) Date of issue
7) Date of expire
8) Please make sure that your passport is still valid for 6 months

You can apply Vietnam visa online through our www.vietnamvisaprovider.com.

b) How long does it take?
It will take 2-3 days (Normal process), 01 day (Urgent process) to get the “Visa Approval Letter” which we will send you via mail. What you need is to print it out and take it along to get the stamp at airports/borders

c) Get the stamp
Upon arrival, you will need to fill in a certain form with your personal information, get the stamp and visa will be done. For this process, you will need to prepare 02 photos (4*6) and $25 USD each in cash which is stamping fee.

* Do our tour guides and drivers have meals with us?
The guide and the driver in each destination will dine at the same restaurant as yours. But, they will not join you unless you invite them.

family travel to vietnam

* Where can I exchange our money into Vietnam currency?
We advise you to stop in any of a Vietnamese bank during the tour (Our tour guides will take you to the bank), you can also exchange money at your hotel, but the exchange rate is not really good.

* Can I use credit cards in Vietnam?
Major credit cards such as Master Card, Visa, Diner's Card, American Express and JCB can be used to purchase goods in large shopping malls and stores in the big and medium cities, to pay for hotel rooms and for meals in some of the fancier restaurants, and to buy plane tickets with them.

Note: If you are to travel to those small cities or even remote rural areas, only cash in Dong can be used.

* Do I need to bring my medical record with me?
Yes, we suggest you take your medical record with you in case that you need it in the event of an emergency, and please also take with you your doctor's name, address and phone number, emergency contact name and phone number, and your insurance company's name, address and phone number.

* When I finish my tour in Vietnam, if I still have some local money, what can I do?
Upon leaving Vietnam, if you still have some local money, you can change them back to foreign currency with your passport and the exchange memos given by the banks or money exchange counters. So please keep those exchange memos well whenever you change money.

* Tipping
Tipping is not compulsory, but expected by your tour guide and driver.  We advise you to tip as below:

- US$10 - $15 per day for tour guide
- US$7 - US$10 per day for driver

Note:
- Tipping can be more or less or nothing that depends on how big is the group? And how do you enjoy our services?

- Other tipping for tuktuk, sampan boat, cyclo,... please check with your tour guide during the tour.

* Shopping
Vivutravel guarantees "no shopping tour", which means we protect you from the tourist shopping centers or traps. However, if you want to buy something, our travel consultants, tour guides will give you suggestions, advices and help you buy to avoid being overcharged.

Bargaining is a "Must" when buying something in Vietnam and Indochina.

Vivutravel believes that a good choice of accommodation will be the key factor for a successful holiday, and for many years of experience in tourism, we have created a list of the best hotels and resorts each destination that offer us both more benefits of competitive rates, early birds, guaranteed promotion and discounts with availability.

vietnam hotel

We pick the selected hotels for you as below:
Location: The hotels must be centrally – located, close to the main attractions and most convenient for you to enjoy your holiday.

Facility & Service Quality: Vivutravel only uses the hotels that are regularly and strictly inspected. The hotel must provide international standards and your every need is cared for by the hotel staff.

Variety in Choice: As Vivutravel offers different styles of tour such as honeymoon,, family, adventure, discovery, homestay,... so we will offer many styles and grades of hotels which are available for different budgets, tastes and culture backgrounds.

Hotel Information for planning your holiday and stay.
2 Stars - From US$35 - US$40:
We hardly use 2 star hotels for our clients but sometimes we have no choice if your trip is in the mountainous or remote areas. Basically, 2 star hotels will offer good size and clean guest rooms with AC, TV, hot water, shower and private bathrooms

3 Stars - From US$40 - US$80:
Offering basic needs for a comfortable stay, good size and clean guest rooms with Free access high speed Internet, Welcome baskets and drinking water, Telephone with international dialing, Electronic safe box in room, Hairdryer, Coffee and Tea, Wake-up service, AC, TV, hot water, shower and private bathrooms. On-site restaurants with breakfast included and lunch or dinner at your own pick up. A small fitness center, spa and swimming pool can be expected.

4 Stars - From from US$80 - US$130:
Offering a wide range of comfortable boutique hotels are available with shopping, dining and entertainment facilities nearby. Featuring quality service, fully furnished rooms, restaurants, fitness center with spa (and swimming pool in most cases), the hotels are expected to offer an above-average accommodation experience.

5 Stars - from US$130 - US$200 – US$ 300:
Offering an extensive range of facilities for an excellent accommodation experience. Multiple restaurants on site and a wide range of choice for buffet breakfast, good size of swimming pool, fitness center and concierge service round out the experience.

Tour guide and driver are Vivutravel's representatives and your travel companions during your travel in Vietnam and Indochina who take care of our travel services and make your holiday a memorable time. Understanding this, Vivutravel always selects the best tour guides and drivers for tours.

Private Guide & Transfer
Vivutravel's tour packages are private and tailor made so during your travel with us, you will have a private tour guide, private driver, and an air-conditioned vehicle escorting you at every destination you travel to. This will provide you with maximized personal care, security, and flexibility.

vivutravel tour guidevietnam tour guide

Tour Guide:
We do understand that a good tour guide will make your holiday a beautiful time and tour guides who work with us are well-paid, experienced with a university background, eager to exchange our culture, lifestyle, knowledge...with travelers, and have a great passion for their country and understand the personal touch.

Note: In Sapa or some mountainous areas, we may use local tour guides who come from the ethnic groups like H'Mong, or Red Dao as they know better than anyone else about their land, culture, customs and habits... and this is also the way that Vivutravel helps the local people a better life.

Vivutravel's requirements for a tour guide:
1 - Licensed at least for 4 years with working experience.

2 - Guiding does require more than just hanging out in the sun. Guides must be friendly and good with people, organized enough to keep groups or people on schedule, quick on their feet and ready for the inevitable snafus that arises.

3 - Must be an honest broker of their services and able to take criticism.

4 - Should be qualified at some level in health, health care or first aid.

5 - Able to relate to people from a wide range of cultures and backgrounds.

6 - Clear speech and good hearing.

7 - Must not be a alcoholic or No-alcohol during working time or anytime when on tour.

8 - Tour guide is a nurse to take care of visitors, a boss to keep the right itinerary, a teacher to give information, an ambassador to introduce our country, an entertainer

9 - Must be on time every time. Being late or delay is unacceptable.

10 - Check flight tickets, train tickets, meals, weather... to make sure things are in order and inform local office if any changes that might effect the tour.

11 - Solve problems with care when there is dissatisfy. Argument should be averted by courtesy.

12 - If any change of itinerary is needed for unexpected reasons, your private tour guides will be more than accommodating in suggesting alternatives to ensure that you always have a wonderful experience.

vivutravel driver and busvivutravel car

Transportation:
Vivutravel guarantees to offer the best means of transport during your holiday in Vietnam and Indochina. The safety, comfort and security of our customers come first. We use only the latest modern cars, vans, coaches and all our drivers are full time workers, government licensed in the tourism industry with at least 5 years driving experience. We are fully in control of our quality and service as we own our vehicles.

Vivutravel's requirements for a tour driver.
- Our drivers must be good drivers with at least 5 years of experience

- Our drivers must keep the vehicles clean,

- Our drivers are not allowed to hear cell-phone or smoke, chat, drink when driving.

- Our drivers must be friendly, helpful.

- Our drivers are not allowed to take you to shops unless you ask for.

- Your vehicle in each destination is air conditioned, insured, clean, and regularly maintained.

Tipping
Tipping is not compulsory, but expected by your tour guide and driver.  We advise you to tip as below:

- US$10 - $15 per day for tour guide
- US$7 - US$10 per day for driver

- Tipping can be more or less or nothing that depends on how big is the group? And how do you enjoy our services?

- Other tipping for tuktuk, sampan boat, cyclo,... please check with your tour guide during the tour.

Vivutravel believes that a good choice of accommodation will be the key factor for a successful holiday, and for many years of experience in tourism, we have created a list of the best hotels and resorts each destination that offer us both more benefits of competitive rates, early birds, guaranteed promotion and discounts with availability.

vietnam hotel

We pick the selected hotels for you as below:
Location: The hotels must be centrally – located, close to the main attractions and most convenient for you to enjoy your holiday.

Facility & Service Quality: Vivutravel only uses the hotels that are regularly and strictly inspected. The hotel must provide international standards and your every need is cared for by the hotel staff.

Variety in Choice: As Vivutravel offers different styles of tour such as honeymoon,, family, adventure, discovery, homestay,... so we will offer many styles and grades of hotels which are available for different budgets, tastes and culture backgrounds.

Hotel Information for planning your holiday and stay.
2 Stars - From US$35 - US$40:
We hardly use 2 star hotels for our clients but sometimes we have no choice if your trip is in the mountainous or remote areas. Basically, 2 star hotels will offer good size and clean guest rooms with AC, TV, hot water, shower and private bathrooms

3 Stars - From US$40 - US$80:
Offering basic needs for a comfortable stay, good size and clean guest rooms with Free access high speed Internet, Welcome baskets and drinking water, Telephone with international dialing, Electronic safe box in room, Hairdryer, Coffee and Tea, Wake-up service, AC, TV, hot water, shower and private bathrooms. On-site restaurants with breakfast included and lunch or dinner at your own pick up. A small fitness center, spa and swimming pool can be expected.

4 Stars - From from US$80 - US$130:
Offering a wide range of comfortable boutique hotels are available with shopping, dining and entertainment facilities nearby. Featuring quality service, fully furnished rooms, restaurants, fitness center with spa (and swimming pool in most cases), the hotels are expected to offer an above-average accommodation experience.

5 Stars - from US$130 - US$200 – US$ 300:
Offering an extensive range of facilities for an excellent accommodation experience. Multiple restaurants on site and a wide range of choice for buffet breakfast, good size of swimming pool, fitness center and concierge service round out the experience.

v

Indochina holiday to Vietnam, Laos, Cambodia, Myanmar, Thailand offers you some of the world's best food and it is really the highlight of your travel. Vivutravel tends to include meals where necessary and when special. Other meals are at your own choices.

vietnam travelvietnam holidays

Breakfast:
Breakfast is included at all hotels and is buffet breakfast with Asian and Western food.

Lunch
Lunches (if included) are usually set menu at handpicked local restaurant with comfortable dining environment where you can rest assure to taste the local flavor. All restaurants are carefully selected and highly recommended.

If allergic to some food
We suggest you to list any food or ingredients that you are allergic to and let our travel consultant know. Then your travel consultant will mark them in the guide’s itinerary, so that our reservation's team and tour guides in different cities can make some preparations and arrangements in advance.

Dinner
Dinners are only included if you stay overnight in a homestay, overnight on cruise in Halong Bay, Mekong Delta or at some special occasions such as welcome dinner, farewell dinner or on requested. So dinners are at your own choice and arrangement, but Vivutravel's tour guide will always give you good suggestions based on your preferences.

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