I am very impressed with the service provided by Vivutravel. From the start, they responded very fast even when I queried on the itinerary half a year earlier. Due to the difficulty level, I had to split the itinerary for my parents to Ninh Bình and Halong Bay, while I traveled up north alone. They took care of the agenda and advised me accordingly.
Everything went smoothly. Any minor changes they will notified me immediately. Although I booked a private tour to see North Vietnam, 2 staff joined in to do some assessment with my approval. The roads to North Vietnam are not smooth, however, the staff took care of me very well. They brought fruits (very sweet pomelo) and local delicacies for me to taste during the ride.
The vehicle used was in good condition and comfortable. The driver ensured that the vehicle was cleaned everyday even in the muddy area. North Vietnam is less visited and totally different from popular destinations like Hanoi, Halong Bay and Sapa. Tranquil, serene yet spectacular. Every corner is like a Chinese painting, especially during the cold rainy days.
Ban Gioc waterfalls is a must see (4th biggest waterfall in the world) in the north. The unique culture, majestic landscape, and different minority ethnic tribes are definitely worth the visit. I had 2 home stays with the locals. Although the village is in the wild but the rooms and bathrooms are clean. The guide was meticulous and I liked how they handled the private tour. In fact, it was more like a family trip. I highly recommend Vivutravel for traveling in Vietnam. Thumbs up!