Hi Lan,
Firstly sorry for the delay in sending this and also leaving a review on Tripadvisor, I will get round to that. Things have been very crazy since I returned home.
I wanted to spend our deepest thanks to you for all that you did for us on our recent trip to Vietnam and Cambodia with you.
As you know we had difficulties with our airline who refused to let us board in the UK and we had to change our flights to land in Vietnam instead of Cambodia.
We really were worried that we weren’t going to get into Cambodia and miss half of our tour.
Thanks to you we made it!
You took control of the situation, bought us flights from Ho Chi Minh to Phnom Penn and we arrived and were admitted without problem.
If it wasn’t for your quick action we would not have made it.
I really wanted to say a huge thank you once again for saving our holiday and getting us into Cambodia. I’m not sure what we would have done without you.
Throughout the trip you were on hand making sure our cars had turned up, we were enjoying our day and everything was going as planned.
Can you please pass this email onto your management team so they are aware of the outstanding customer service that you offered to us, they really need to know what an excellent job you do for your customers.
It was great to meet you at the end of the trip too!
Have a great week Lan.
Kindest Regards
Rebecca Whitehead