I hope you are having a good day! As promised I have posted a review in Tripadvisor, also see below the same review.
We recently returned from a 12 day visit to Vietnam over the Christmas/NY period. After contacting a few different Vietnam based travel agents back in August, we chose Vivu travel. Some of the reasons I chose Vivu over other travel agents included value for money (some agents seemed to offer very similar but for quite a bit more) and communication (other agents were either slow to respond or their English was not clear).
During our early contact to draft up an itinerary and get a quote I felt very comfortable in my dealings with Ngoc. Communication was excellent throughout and she provided valuable advice and suggestions on itinerary options.
Being one of the busiest times of year she shuffled some days/activities around based on availability of flights and the Ha Long Bay cruise, everything just fell in to place nicely with no wasted waiting time in our itinerary. All of our guides were punctual, helpful, knowledgeable and friendly. Our drivers did an excellent job, always assisting with our luggage, providing cold water after every stop and transporting us safely between sights and hotels/airports.
We had some special requests during the trip, such as being dropped at locations other than our hotel at the end of some of the days during the trip and all were accommodated. My daughter was also sick with food poisoning upon arrival into Hanoi from Cambodia on our first day and Ngoc and our guide promptly assisting us in diverting to a Pharmacy enroute to our hotel and assisted in communicating her symptoms to the Pharmacist to get the medication she required.
There were a nice variety of activities and sights in our itinerary. Some of the activities felt quite authentic too including a farm visit in Hoi An and our trip to the Mekong Delta. Overall it was good selection of activities and sights and none disappointed.
I'd like to say a big thank you to Ngoc and her team for providing such a wonderful experience in Vietnam and would highly recommend Vivu to others looking for a hassle free and enjoyable visit.
Thanks again for all your assistance in planning and during our recent trip, we very much enjoyed our experience!!
Kind regards,
Daniel